Asp.Net Live Support Chat Software

Pay once you but it's yours. No recurring monthly fees.

No Per Operator charge here. You can have as many operators using the software as you wish.

Each operator can belong to their own department, to more than one department, or to no departments. Each page can initiate a chat with any operator, or only an operator for a particular page.

Assign a single operator to multiple departments to maximize staff performance and to better utilize your support departments.

Once SupportChat.Net is set on your web server, you'll be able to provide real-time customer service from any computer, anywhere with web access. Unlike other systems, there is no need to install any client applications, just launch your web browser!

Not a hosted solution. It runs on your own site and domain. You don't have to rely on any external databases, sites or components, the entire application is under your own control.

Built from scratch to utilize Microsoft's next-generation .NET platform which provides the highest level of salability and reliability for web based systems today.

Did we mention it was built for Asp.net? The ONLY chat software with native .Net Server controls for use in Visual Studio.

Of course, we provide support for non-.Net web pages as well.

The chat button automatically displays the correct image or text depending on whether their is an Operator available to chat or not.

Support for both image chat buttons, text, or both!

Image chat buttons can optionally support down and hover images so they will look and feel like the rest of your site.

Images and Text to initiate a chat can be assigned on a site basis, department basis, or per page.

Chat appearance is controlled by XSL, so colors and layout can be easily controlled.

Support Chat .Net intelligent design automatically routes Visitors to the operators in the correct department who are not chatting or are most available.

Track your site visitors in real-time, know who's on your site and doing what and for how long.

Control the refresh rate of the traffic monitor to fit your preference.

Visitor IP, host, browser, operating system, footprints, and past chats are all available to the Operator during a chat.

Automaticly detect the country where your visitor is located.

Watch your visitors in realtime, see which pages they visited and when.

Initiate a chat with any visitor at any time.

Chats can be initiated automatically if the visitor stays on the page for a predetermined amount of time. This can be set on a per page basis.

Chat Operators can chat with multiple visitors at the same time. The Administrator can set a maximum number of visitors for the operators.

Operators can be notified when a Visitor is waiting with a sound alert, a visual alert, or both. Sound is also used when a new message has come in from a Visitor or Operator.

Display the photo of the Operator to the Visitor to add an additional human touch to the chat.

While chatting, the Operator can send the Visitor images and web pages.

Predefined text, urls, and images can all be send quickly with the click of a button. These "Presponses" can be created and limited to specific Operators or all Operators.

Operators can view the Visitors prior transcripts while chatting with the Visitor.

Operators can transfer chats to other operators with more experience.

Administrators can monitor chats in real-time and join them.

All transcripts are stored for later retrieval by the Administrator, the Operator, or can be emailed to the Visitor if they wish.

Visitors can recieve a copy of their chat via email.

Visitors can get printable versions of their chat transcripts with just a click.

You can easily embed a chat button in your outgoing email messages.

If a Visitor can't reach you, Support Chat .Net will prompt them to leave a message.

After chatting, Visitors are asked to rate the Operator and leave comments.

Transcripts are marked with a special code so that Administrators know if they have been tampered with.

Search through the saved transcripts for reference and training purposes.

More reports than any other chat application.

Reports can be exported to Excel.

Operators have a spell checking option to check what they type to their Visitors.