When you have a problem, wouldn't you like it resolve right away?

Which do you prefer?
1. Waiting on hold on the telephone.
2. Sending an email and waiting hours or days for a response.
3. Talking to someone who can help you right away.
I know you chose number three. Don't you think your clients feel the same way? With Support Chat, your customers can contact you with just the click of a button. Support Chat monitors who is waiting online and flags customers who have been waiting too long for you

Do some customers deserve royal treatment?

I hate to say it, but not all customers are created equally. Sure, upir customers all deserve the best service and products you can provide, but if all your customers were all equal, all your customers would all buy the same products and services in the same quantity. In the real world, that's never the case. The creators of Support Chat know this. That is why we have made it easy to integrate with your existing database. When the client logs in to your e-commerce system, or returns after you placed a cookie on his machine, you can tell Support Chat who your customers are by name or customer id. This information is then displayed in the operator screen. Did we mention that Support Chat also tracks what page a customer requested assistance from?

Do customers complain your support is not responsive?

Support Chat text-based chat gives your customers instant access to the answers, assistance, and information your customers require. Your agents can deliver real-time customer satisfaction. No missed calls, delayed sales, or pending support.

What is the most aggravating thing about support? Finding it

With Support Chat, you can put a link or image to support personnel on every page. All your customers have to do is click that link or image and your customers have instant support.

Do you need your people to handle multiple roles?

If you're a small business that doesn't have a dedicated support staff, and have to handle customer issues by email, you may be wasting time and frustrating customers. When customers request a chat, you can engage them, or, if you are busy, can redirect them to your standard support screen where your customers can send an email. If you have dedicated support people, then with Support Chat, your operators can handle multiple chats at once. Speed up support by sending customers to pages your customers are looking for with prepared and on the fly "page pushing."

Want support software that's easy on your personell and your customers?

Support Chat is easy. Operators simply have to log-in and watch their screens. With the click of one button your operators can invite a person browsing the site or wait until a site visitor requests a chat. Then the customer clicks a button and the chat begins. A smart button is embedded in each page where you want to provide sales or support. The user sees this graphical or text button (it's up to you) and then clicks that to engage you. Once engaged in a chat, the operator can send messages, hyperlinks, images, and pages with three clicks. The user can type and hit enter or one button to send his message.

Wouldn't you like to save money while increasing sales?

Support Chat allows your operators to target your biggest clients for priority support. It allows them to handle multiple conversations at once. It tells you where your customers are when the customer asks for help, and it is quick and efficient. Reduce support costs and increase closing rates. Buy Support Chat today!

Support Benefits Summary

  1. One-on-One Contact
  2. Track your customers
  3. Quick and efficient
  4. Instant help
  5. One operator can help many customers simultaneously
  6. Easier than phone support
  7. Saves you money

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